| Years ago bartending was just a trade where | | | | Smile, everyone likes to feel welcome, most |
| liquor was bought and sold, how things have | | | | people go to bars for the company as well as a |
| changed. Bartending nowadays is more than just | | | | few drinks, there are lots of lonely people out |
| serving drinks, it involves psychology too. Let me | | | | there, it's amazing what a smile can do for some |
| share some of the psychology with you. | | | | people. |
| Learn to be both a listener and an entertainer. | | | | Build a relationship with the customer, learn |
| People love nothing more than to have | | | | their likes/dislikes, remember their drinks |
| someone listen, often the customer is out to | | | | preferences and make them feel special. Not only |
| share his/her problems. As we all know, "a | | | | will you make them feel good about themselves, |
| problem shared is a problem halved". They don't | | | | but they will be more likely to leave you a good |
| necessarily need answers, they just need an ear. | | | | tip. |
| Some people like to be entertained, enjoy | | | | Remember that it is your life too, so the |
| being the listener and who better than the | | | | better you make the experience for the |
| bartender to provide the entertainment either | | | | customer; the better it will make you feel too. |
| through a few good stories and jokes or tricks. | | | | Self satisfaction as well as job satisfaction. |
| Show that you are enjoying your job and the | | | | Even when you are on a break, don't be the |
| customers who share your time. | | | | loner in the corner, have a chat, both you and the |
| First and foremost the most important | | | | customer will benefit from the extra relationship |
| psychological tip is to welcome the customer and | | | | building. |
| introduce yourself and find out your customers | | | | When the customer is leaving always say |
| names. Remember their names and use them. | | | | "Thank you" and if possible shake their hand, this |
| Everyone loves to be remembered, it makes | | | | will ensure that the customer leaves with a feeling |
| them feel good. | | | | of having been "Welcome". |