| For most of us the cashier is the very first | | | | their success, but also the success of your |
| person a customer entering the store sees. Your | | | | business. It doesn't matter whether they are |
| cashiers are also the last person every customer | | | | dealing with existing customers, first time |
| likely sees as they leave the store. Certainly the | | | | shoppers, vendors, or others coming into your |
| most valuable customers interact with your | | | | store. Outstanding customer service needs to be |
| cashiers as they make their purchases. With so | | | | the signature of your business. Your cashiers are |
| much of your success riding on these employees, | | | | your frontline workers in making that happen. |
| it's important to clearly understand exactly the | | | | 3) Accurately perform cash handling duties. If you |
| tasks cashiers are to perform. It's also critical to | | | | are opening a dollar store both you and your |
| clearly and consistently communicate those tasks | | | | shoppers must be able to depend on your |
| and the associated job expectations. Next you | | | | cashiers to provide fast and accurate cashiering. |
| must provide quality training to guarantee every | | | | They need to clearly know how to use all |
| cashier is prepared to perform all of the tasks | | | | associated equipment. That includes cash |
| associated with the job. In this article I present 4 | | | | registers, check approval machines, credit card |
| critical cashier duties when opening a dollar store. | | | | machines, telephone systems, and everything else |
| Job Listings Click here | | | | you use in that area of the store. They must be |
| 1) Promptly provide service to customers who | | | | able to make change quickly and accurately. |
| are ready to make their purchases. One of the | | | | There should never be a question in anyone's |
| most frustrating things for a shopper who is | | | | mind about the accuracy and honesty of their |
| prepared to pay for their selections is to be at | | | | work. |
| the cash register area and not be promptly | | | | 4) Be self motivated and trained to perform |
| helped. It doesn't matter whether the cashier is | | | | other functions throughout the store. Since |
| standing there and not helping, or the cashier is | | | | cashiers are so important to the very success of |
| just plain nowhere to be found. Cashiers must | | | | your business, why not train them to perform |
| provide instant support to customers as they | | | | tasks across the business. Train them and |
| approach checkout. In fact, they should be trained | | | | schedule them to handle merchandise receiving, |
| to greet shoppers as they approach the checkout | | | | stock work, store walk-throughs, and other tasks. |
| area. | | | | Not only does this provide variety in their job, but |
| 2) Role model outstanding customer service. While | | | | it also keeps them informed about what is |
| the job title is cashier, the focal point of the job is | | | | happening throughout the store. They will work |
| providing outstanding customer service to every | | | | with and know about new products, the location |
| single person who enters your store. Be sure to | | | | of existing products, and any changes that are |
| include customer service competency as a part | | | | occurring. This also puts your top customer |
| of your interviewing and hiring process. Train | | | | service employees out with your shoppers. If you |
| every cashier in customer service. Reward those | | | | are opening a dollar store that is exactly where |
| who provide outstanding customer service to | | | | you want customer service to start in your store. |
| reinforce exactly how important this is to not only | | | | To your dollar store business success! |