| Being a restaurant manager is kind of like being a | | | | something dangerous, your restaurant's personnel |
| parent. You are responsible for the variety of | | | | should be corrected when they make a mistake. |
| lives working under you. Being a good leader to | | | | The basic idea is to have a positive outlook even |
| your employees is strikingly similar to the | | | | on corrections. According to one restaurant |
| leadership qualities needed in a good parent. Here | | | | manager, "the way you teach is by positive |
| are some tips to help you effectively manage | | | | feedback, consistent training, and policy |
| your staff. | | | | enforcement." |
| Just like consistency is important when raising a | | | | Teaching your staff that "we serve people, not |
| child, reliable, unfailing standards are necessary for | | | | food" is an important step in training successful |
| staff members to follow. This benefits not only | | | | restaurant staff. According to one food service |
| your customers, who receive the same quality | | | | expert, "73% of the reason customers return to |
| dining experience for every visit, but also for the | | | | a restaurant is service." This means honoring the |
| employees themselves since they know what is | | | | customer by treating them as if they were the |
| expected of them. This principle applies to the | | | | president or the pope. Since the attitude of your |
| food you serve, the cleanliness of the | | | | staff begins with the manager's outlook, set the |
| establishment, the level of customer service, and | | | | standard for your employees by happily and |
| even the attitude of the staff. Having a | | | | graciously serving your patrons. If a customer has |
| constantly consistent level of high quality food and | | | | a problem, treat it as a genuine concern. |
| service is the number one best way to gain the | | | | Sometimes you will have customers that use |
| repeated business of patrons. | | | | minor issues as excuses to cheat the |
| In addition to consistency you should "positively | | | | establishment, but hopefully they are the rare |
| reinforce good behaviors." Encouraging and publicly | | | | exception rather than the rule. Your personnel |
| praising your staff when they perform in an | | | | should address the customer's with a smile and |
| exemplary manner is good for the morale of | | | | the same respect they use for you, no matter |
| your employees and just like praising a child's | | | | how difficult or finicky the person may be. With |
| good behavior leads to more of the same, | | | | consistent, reinforced, excellent service you will |
| complimenting your staff encourages them to | | | | find your staff working as a team of adults, |
| work harder and more proficiently. Now, just as a | | | | rather than a group of unruly children. |
| child must be corrected when they disobey or do | | | | |