| The basic rule of business is to maximise your | | | | designing the bar & renovating the room. Following |
| profit by reducing costs, increasing sales & | | | | the opening the bar served over 60 kegs a week |
| charging the maximum amount for your product | | | | with far less staff. Walk up to the bar now & |
| or service that the market will bear. The | | | | order any number of drinks & the bar tender will |
| customer will unconsciously make a decision | | | | move a maximum of 2 steps. The room was |
| whether the price charged is good value if the | | | | inviting, the customers happy, the staff were able |
| product or service meets or exceeds the | | | | to give efficient service and had time to banter |
| customer's expectations. | | | | with the customers & the publican is laughing all |
| So it makes sense when designing a bar that the | | | | the way to the bank. |
| outcome reduces costs, promotes sales and adds | | | | Ask yourself: |
| value to your product or service that meets or | | | | - Does your bar have efficient ergonomically |
| exceeds the customer's expectations. | | | | design service areas? |
| A client of Hot Concepts (Australia) Pty Ltd had a | | | | - Can your product be easily stocked even during |
| bar that was doing 7 kegs a week. The Bar was | | | | busy times? |
| 19 metres long and poorly laid out. If you walked | | | | - Have you the right equipment to maintain & |
| up to the bar and ordered a beer & a mixed | | | | serve your product at its best? |
| drink the bar tender walked 36 metres to get the | | | | - Can the bar & equipment be easily cleaned & |
| drinks & complete the service. No matter how | | | | maintained? |
| many people the publican put behind the bar the | | | | - Does the look and feel of the bar add value to |
| service was slow & costly. The owner bought in | | | | the customer's experience? |
| Hot Concepts to renovate & fix the bar but | | | | - Does it meet with OH&S requirement? These |
| wanted to keep the long bar as it was a historical | | | | are just some of the issues that need to be |
| feature of the pub. So, the team set about | | | | resolved when designing a Bar. |