| Firstly you must arrive early and give yourself | | | | invasive and to give customers their privacy. Be |
| enough time to be ready to face customers. | | | | efficient and stick to the structure that you are |
| They will not be impressed if you turn up tot heir | | | | given for food delivery to prevent any mistakes |
| table stressed and rushed. Customers go to | | | | or late meals. |
| restaurants to relax and enjoy themselves and | | | | Don't fuss too much when taking orders, but |
| they will get irritated if they are kept waiting. | | | | provide all the required information. It can be very |
| It is vital to make a good first impression, convey | | | | useful to memorise the menu so that you can |
| your personality and come across as and friendly | | | | provide the best service to customers and get |
| and charming. You can achieve this by looking | | | | their orders right every time. You must aim to |
| smart and professional and greeting customers | | | | deliver food on time and all together. When you |
| with a smile. Make sure all tables are cleaned | | | | have done this make sure that after the |
| properly, are presentable and visually pleasing. | | | | customer has had time to try their meal, then |
| Customer satisfaction is top priority for | | | | ask them if everything is ok and deal with any |
| restaurants and first impressions directly | | | | requests graciously. Sometimes customers can |
| contribute to a customers overall experience. | | | | become irritated or upset and it is important that |
| Try to interact with customers on a personal level | | | | you can cope under pressure. Stay calm and |
| and engage in polite conversation where | | | | under control when customers get angry and |
| appropriate. If there is a family then interact with | | | | rude and try to resolve the situation as soon as |
| the children and try to put a smile on their face. | | | | possible. |
| Parents will love you for it and will be glad to see | | | | Experienced and intelligent waiters will be aware of |
| their children enjoying themselves. Try to establish | | | | potential opportunities to up sell. For example |
| whether your clients are celebrating a special | | | | suggesting different food options, making |
| occasion so that you can enhance their | | | | customers aware of special offers and tempting |
| experience and make it feel unique. | | | | them into ordering a pudding are good ways of |
| However, it is also important not to be too | | | | attempting to increase revenue. |