| Receptionists can go on to manage the reception | | | | deal of paperwork and administration. Any big |
| and all the staff involved in delivering a good | | | | mistakes can potentially mess up hotel bookings |
| service to customers. They can also be promoted | | | | and upset valuable customers. |
| to senior positions within a hotel, such as assistant | | | | Experienced receptionists have the ability to |
| manager, head of bookings or even restaurant | | | | manage a large number of hotel bookings and |
| managers. Some reception managers find | | | | keep all administration up to date. Hotel |
| themselves overseeing the bar and restaurant as | | | | receptionists are vital to a hotel because they |
| well as the hotel. | | | | play a huge part in making sure that the hotel |
| Before applying for a role as a receptionist it is | | | | runs smoothly. |
| certainly useful to obtain some experience in | | | | Hotel receptionists need to be able to use booking |
| customer service. You can use this experience as | | | | systems in a fast and efficient way. They need |
| an opportunity to fine tune your communication | | | | to be able to check customers in very quickly and |
| skills and get used to talking to a wide range of | | | | without disruptions. They need to ensure that the |
| different people. Some of the roles available that | | | | check in procedure is smooth and stress free so |
| have transferable skills include shop assistants, | | | | that customers feel relaxed when they reach |
| assistant teaching or coaching roles, bar staff and | | | | their rooms. Maintaining these high standards will |
| restaurant staff. This will enable you to explain | | | | help to keep customers coming back to the hotel. |
| how you have managed to achieve first class | | | | Some receptionists may even be involved in sales |
| communications skills in interviews. | | | | and be challenged to take a certain amount of |
| Most employers will look for candidates with some | | | | bookings in a specific period of time. Therefore |
| administration skills and possibly even some office | | | | some sales experience is always useful for this |
| work experience. This is because receptionists | | | | role. |
| have to be very organised and process a great | | | | |