| Hospitality is the key to any industry. The same | | | | musicians play some thing for them. This will |
| holds true in the hotel industry as well. Understand | | | | definitely make their day, a memorable one. They |
| your travellers and offer them what they want. | | | | will always remember you and brag about your |
| Travellers usually, prepare a checklist on what | | | | accommodation to their friends too. You get |
| places they would cover the day one. If you have | | | | popular this way through word of mouth. If you |
| visited the places that you had planned to see the | | | | have branch of hotels, they will search for your |
| day one, you often end up thinking what to do | | | | set up when ever they travel to another State. |
| next. Don't you see travellers saying: 'what will | | | | All the best and try out all that can impress your |
| you do going back to the hotel so early', and you | | | | customer. Make sure that a customer does not |
| simply waste time in the same place that you | | | | leave behind a bitter review for you online. |
| have seen. So, the tip is keep your visitors or | | | | Address to their needs right from the time they |
| customers engaged. | | | | check-in till the time they check-out. |
| Keep travellers engaged, arrange for inmates' | | | | You are being desperate to fill rooms and your |
| night out, club dinners, pub parties, arrange family | | | | traveller is asking for more discounts. They also |
| events so that the family will be engaged in | | | | look for more value-add ons and additional |
| games with their childrenduring holiday season. | | | | services. Do not annoy the customers by having |
| Understand your customers, have a register | | | | any hidden charges. If you do so, you are bound |
| which has a column to fill in, why a customer has | | | | to get them irritated and have bad reviews |
| decided to stay here. Has he come to celebrate | | | | written about you. If you have any charges for |
| his wedding anniversary or is it a corporate | | | | bar tenders or the sports equipment lying in the |
| meeting he is attending? Based on the reason to | | | | room, inform the customer so that if he does not |
| stay in this hotel, you can plan some surprise | | | | use them he will get them removed. Any charges |
| accordingly. If you know they have booked the | | | | for the mineral water bottle left in your room, |
| table for dinner, you can arrange for a candle light | | | | charges for using the Gym centre or parking |
| dinner and have some decorations done to their | | | | space must be priorly informed. Try and avoid |
| table. You can make their First anniversary a | | | | any nasty charges. |
| memorable one, by arranging your in house | | | | |