| Passengers can get annoyed for a whole host of | | | | airport before their flight and sometimes even on |
| different reasons and some of them aren't | | | | board. Flight attendants can refuse to serve a |
| directly the result of staff incapability. | | | | passenger alcohol if they are displaying drunken or |
| Violence on board | | | | aggressive behaviour. Drunken passengers will also |
| Anger and irritation can be fuelled further by being | | | | be firmly dealt with if they cause discomfort to |
| cooped up in an aircraft for several hours. Some | | | | other passengers on the plane. |
| passengers can make some very unrealistic | | | | Unwell passengers |
| demands and when flight attendants can't meet | | | | Passengers displaying signs of minor illness or |
| their needs the situation can deteriorate. Flight | | | | distress on board an airplane should be assisted |
| attendants should not have to deal with | | | | by flight attendants whose aim is to make them |
| aggressive behaviour and any sign of violence is | | | | as comfortable as possible. It is common for |
| dealt with as soon as the plane lands. Staff can | | | | passengers to get feel sick, suffer problems with |
| have police waiting for an aggressive passenger, | | | | their ears and feel a little strange on board an |
| ready to arrest them as soon as they land. | | | | aircraft. This can be due to things like turbulence, |
| Abusive passengers | | | | tiredness and feeling slightly claustrophobic on |
| This problem is very much related to violence on | | | | board. |
| board, however there can be other ways in which | | | | On rare occasions a flight attendant might have |
| passengers can cause problems. They can be | | | | to deal with an emergency situation where the |
| verbally abusive to staff and cause very | | | | passenger health has deteriorate so much that it |
| uncomfortable situations for both passengers and | | | | could be fatal. The staff on board must stay as |
| staff. Moreover, they can also be abusive | | | | calm as possible and allow any doctors on board |
| towards other passengers which is an equally hard | | | | to try to help the situation. There are certain first |
| situation to deal with. | | | | aid procedures in place for staff to follow in this |
| Drunken passengers | | | | situation, but they have limited options until the |
| It is very hard to control this problem because | | | | plane can find a suitable landing place. |
| passengers are usually allowed to drink in the | | | | |