| Ever heard of a Cult Manager? No - but you have | | | | When I had a problem with difficult servers who |
| heard of a cult leader, right? Were Patton, | | | | were on a go slow strike, he said, "Shame them |
| Montgomery and Churchill managers or leaders? I | | | | into work" and proceeded to clear tables himself. |
| have been a leader in various area in my life, | | | | Soon the embarrassed waiters were back at |
| including religious, military, business, community, | | | | work. |
| service clubs and sales. I encountered very few | | | | Leaders are passionate, effective and dedicated. |
| real leaders, but I would like to tell you about two | | | | They don't make excuses and they don't accept |
| of them to illustrate a point. I encountered both | | | | excuses. They set a high standard and example. |
| of them while I was a manager in the hotel | | | | They do a LOT of training. They take the lead, |
| industry. | | | | initiate, innovate and make it happen. They don't |
| Arthur Honey was an ex pro boxer and | | | | tolerate losers or laziness and they genuinely care |
| businessman extraordinaire. He owned the hotel | | | | about the people they lead. They take the time |
| that I managed. One morning I was eating | | | | to get to know their people and demand loyalty |
| breakfast with my family when I saw Mr. Honey | | | | and commitment. They earn the respect of their |
| (one would never call him "Arthur") go by carrying | | | | followers: I worked for nine months straight for |
| a table. Next thing he was carrying chairs. I got up | | | | Arthur Honey, during which time I only took one |
| and asked him if I could help him. He relied quit | | | | day off - the day my son was born. And I learnt |
| calmly, "Actually, Robin, you forgot to tell the | | | | so much from him. |
| conference staff to set up for the Rotary | | | | Management Tip |
| meeting in thirty minutes so I stepped in to help. | | | | Turn work into a game and a competition. I once |
| Finish your breakfast." He could have scolded me, | | | | had a problem with two employees who had to |
| but instead he calmly embarrassed me. I never | | | | unload a beer truck every Tuesday - they were |
| missed another event. Great leadership. | | | | slow and lazy. I said, "I'll bet I can unload more |
| The other true leader was a Swiss Executive | | | | crates than you can in four minutes. I placed my |
| Director in a huge casino where I was a Food and | | | | watch on a crate and got to work. Within a short |
| Beverage Manager. When I first started on the | | | | while, the weekly "Unloading the Beer Truck |
| job, he asked me to organize a big event. When I | | | | Competition" attracted chefs, bar tenders, |
| had done the work, I reported back to him. He | | | | manger and gardeners. No more problems and |
| said, "Mr. Elliott, I gave you a command and I | | | | lots of fun. |
| expect it to be done. I take it for granted that it | | | | Motivational Quote |
| is done. You don't need to tell me it's done, thank | | | | "Blessed is the leader who seeks the best for |
| you." What an excellent way of establishing | | | | those he serves. |
| expectations and responsibility. Excellent leadership. | | | | |